frequently asked questions
FAQ
No.
It is not necessary to be registered on the site in order to make a reservation.
We accept payments with the most popular credit cards directly on the website.
NO.
Payment by bank transfer is not accepted on the website due to problems in organizing reservations. If you have special payment requirements, please contact us before making your booking.
YES
All payments made on our website are processed by Stripe, an online payment platform that guarantees the highest standards of security. No payment data is stored or shared on the website except for a unique code that serves to identify the transaction.
The website uses an SSL security certificate with encryption of the data transmitted during the booking operations.
YES
A security deposit of € 200.00 must be paid for each apartment. The deposit is necessary to protect the owner against any damage caused to the structure. The amount will be refunded upon departure of the guests once it has been verified that the apartments are returned in the same condition in which they were on delivery.
YES
The reservation can be canceled at any time by contacting us by phone and by sending an email to info@gigliodorato.com.
The cancellation of the reservation is free up to 30 days before the arrival date. After the 30-day deadline, we reserve the right to withhold the 30% deposit as compensation.
NO.
Guided tours can only be booked on site.
YES
The use of the swimming pool is reserved for guests of the holiday home and is included in the price of the stay.
YES
Pets (dogs and cats) are allowed in the structure as long as they do not disturb other people.
YES
All customers of the holiday home have the opportunity to use the WiFi connection both inside the apartments and in the common areas. This service is included in the price of the stay.
NO.
The parking is not guarded but is inside the fenced property. Although the vehicles are safe, guests are requested not to leave any items unattended in the vehicles. The owner cannot be held responsible for the disappearance of objects left unattended in parked vehicles.
NO.
Use of the swimming pool is allowed in the summer months from June to September. The use of the swimming pool could also be forbidden during this period due to force majeure (breakdowns, extraordinary cleaning, etc.) or for reasons related to the climate.
